Privacy Policy

This Privacy Policy ("Policy") describes how pk998, operated at https://pk998.bio (the "Platform"), collects, uses, stores, and discloses information about you when you use our services. By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

pk998 is committed to handling your personal data with care, integrity, and transparency. We collect only the data necessary to deliver our services, verify your identity, process payments, and comply with our legal obligations. We do not sell your data or use it for purposes beyond those set out in this Policy.

This Policy applies to all visitors, registered users, and players of pk998, regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh. By using the Platform you agree to the collection and use of information in accordance with this Policy.

pk998 collects personal data from you in several ways during the course of your interaction with the Platform. The categories of data we may collect include:

• Identity data: full name, date of birth, national identification number or passport number, and a photograph or scanned copy of a government-issued identity document for KYC purposes.
• Contact data: mobile phone number (primary communication channel for Bangladesh users, including bKash and Nagad-linked numbers), email address, and mailing address where provided.
• Financial data: payment method identifiers (e.g. bKash wallet numbers, Nagad account references, Rocket account references, Upay account details, bank account numbers), transaction histories, deposit amounts, and withdrawal records.
• Technical data: IP address, device type and model, operating system, browser type and version, session identifiers, login timestamps, and Platform usage logs.
• Behavioural data: game history, betting patterns, session durations, promotion interactions, and responsible gaming tool usage — collected to deliver a personalised and responsible gaming experience.

We collect data you provide directly (e.g. during registration), data generated automatically when you use the Platform (e.g. session logs), and in some cases data from third parties such as identity verification providers and payment processors — only to the extent necessary to fulfil our legal and contractual obligations.

pk998 processes your personal data on the following legal grounds, as applicable to each type of processing activity:

• Contractual necessity: processing required to perform the contract with you — including account creation, game access, payment processing, and withdrawal of winnings.
• Legal obligation: processing required to comply with AML regulations, KYC requirements, tax reporting obligations, and other applicable legal duties.
• Legitimate interests: processing necessary for fraud prevention, Platform security, service improvement, and responsible gaming enforcement — where these interests are not overridden by your rights.
• Consent: processing for optional marketing communications and non-essential analytics cookies — where you have given your explicit, freely given consent, which you may withdraw at any time.

pk998 takes the security of your financial information with the utmost seriousness. All deposit and withdrawal transactions are processed through encrypted channels. We retain transactional records as required by applicable financial regulations and our internal audit obligations.

We do not store full card numbers, CVV codes, or complete mobile banking PINs on our servers. Payment credentials are tokenised by the relevant payment provider at the point of entry and pk998 receives only a secure reference token, never the raw sensitive financial credential itself.

Withdrawal requests are matched against the payment method used for your most recent deposit as part of our anti-money laundering controls. This process ensures that funds are returned to their verified source and is a standard financial integrity measure applied across all pk998 accounts.

pk998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means:

Active account data is retained for the lifetime of your account plus a minimum period after account closure as required by financial regulations. Transaction records are retained for the minimum period required by applicable law. Marketing data (where consent was given) is deleted promptly upon withdrawal of consent. Anonymised analytical data may be retained indefinitely as it cannot be used to identify you.

As a player on pk998, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request:

• Right of access: you may request a copy of the personal data pk998 holds about you, along with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to overriding legal retention obligations.
• Right to restrict processing: you may request that we temporarily suspend processing of your data — for example, while the accuracy of data you have contested is being verified.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time with immediate effect on future processing. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

pk998 will respond to all legitimate data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The Platform may occasionally reference third-party services such as game providers or payment partners. pk998 is not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policy of any third-party service you interact with, as their data practices are independent of and not governed by this Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk998 handles your personal data, our support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related enquiries within 30 days.

You can reach us by email at: [email protected]